Telecom Support Engineer II (TCF)
Core
Design, implement, integrate, and support Unified Communications (UCaaS) and Contact Center as a Service (CCaaS) solutions, ensuring seamless deployment and alignment with business requirements.
Role type
Senior IC telecom support engineer (UC/CCaaS)
Builds
Voice, chat, video, and collaboration platforms for clients and internal staff
Domain
Telecommunications + Cloud Communications
Required skills
UC/CCaaS platform configuration, troubleshooting, system monitoring, stakeholder management, documentation, training delivery, project implementation
Preferred skills
Advanced technical support, cross-functional collaboration, platform optimization
Technologies
UCaaS, CCaaS, voice platforms, chat systems, video conferencing tools
Responsibilities
Lead design and deployment of UC/CCaaS solutions; Provide second and third-line support for communication systems; Monitor platform performance and implement updates; Collaborate with clients and vendors to resolve issues; Maintain documentation and reporting on system metrics; Conduct user training and onboarding sessions