Customer Service Advisor – Creative & Design 2026
Core
Initial contact for consumer feedback, issue resolution, and data recording across multiple channels, handling Level 1 consumer problems.
Role type
Customer Service Advisor
Builds
Resolutions for consumer issues via inbound calls, emails, and website queries
Domain
Consumer services / Customer support
Deliverable
client delivery
Required skills
Troubleshooting, CRM system usage, case documentation, escalation procedures, script adherence, data logging
Responsibilities
Answer and respond to inbound calls, returns calls from emails, and website queries; Verify contact information; Create cases within CRM system; Document problem definition and all contacts/actions; Provide clear direction to consumers on follow-up actions; Escalate issues to internal and external persons as required; Achieve prescribed performance goals.