SAS Team leader with Danish
On-site
Core
Supervise a group of call center associates to ensure performance metrics and customer service KPIs are achieved.
Role type
Operations Team Leader (Call Center)
Builds
Customer service operations for Concentrix clients
Domain
Customer Support / Contact Center
Deliverable
dashboards & analysis
Required skills
Coaching, performance management, conflict resolution, team leadership, process adherence, customer escalation handling, meeting facilitation, policy enforcement, schedule management, data monitoring
Preferred skills
SAS product knowledge, Associate's degree, prior Team Leader/Supervisor experience
