Operations Manager - French Speaking
Core
Coaching and supervising a group of Team Leaders to ensure Client Service Level Agreement and financial expectations are achieved.
Role type
Operations Manager (Team Leadership)
Builds
Operational performance and client service delivery
Domain
Business Operations / Client Services
Deliverable
dashboards & analysis
Required skills
Coaching, team supervision, financial forecasting, budgeting, performance management, process improvement, stakeholder management, conflict resolution, project prioritization, cross-functional collaboration
Preferred skills
Call center experience, Associate's Degree in related field, experience with progressive management
Technologies
Operational reports, Client scorecards, Metrics management tools
Responsibilities
Analyze and maintain Client Service Level Agreements; maximize revenue generation through data collection and forecasting; select, train, and manage direct reports; review operational reports; create and maximize relationships with client partners; provide leadership to ensure consistent administration of company policies; conduct regular one-on-ones; resolve employee relation issues; participate in cross-functional meetings; implement best practices and evaluate staffing needs; attend business reviews with the client.
Seniority
Manager, supervising team leaders