Team Leader Regional Case Management (Onsite)
Core
Supervise a group of call center associates to ensure performance metrics and customer service KPIs are achieved through coaching, monitoring, and corrective action.
Role type
Team Leader, Call Center Operations
Builds
Customer service operations and performance outcomes for automotive clients
Domain
Automotive industry / Customer Support
Required skills
Call center management, Automotive industry experience, Performance coaching, Corrective action planning, Team supervision, KPI tracking
Preferred skills
Associate's degree, 2-4 years relevant experience, Leadership development
Technologies
Computer, keyboard, telephone/headset
Responsibilities
Supervise daily operations of call center associates, Coach direct reports on performance, Identify and resolve performance issues, Ensure contractual KPIs are met, Conduct team meetings, Provide subject matter expertise on escalated calls