Fashion Consultant (Spanish speaking) - Onsite - BR02
On-site
Core
Resolve customer doubts and complaints, log call details, and maintain service/product knowledge for clients.
Role type
Customer service agent
Builds
Client support and issue resolution
Domain
Technology services / Customer support
Deliverable
client delivery
Required skills
Bilingual Spanish and English, customer service orientation, IT platform knowledge (Windows/MS Office)
Responsibilities
Solve customer doubts or complaints, log call details onto call management systems, maintain service and product knowledge, escalate potential service issues, follow project processes, provide cover for other agents, ensure contractual SLA is maintained