Voice and Accent Coach
Core
Train call center agents in Abu Dhabi and Ajman to achieve C1 level spoken English and accent neutralization to ensure clear, confident customer communication.
Role type
Senior IC Voice and Accent Coach
Builds
Production training programs and coaching sessions for call center agents
Domain
Insurance / Customer Service / Language Training
Required skills
C1+ spoken English, accent and voice coaching, call handling etiquette, de-escalation, data analysis, facilitation, training material creation
Preferred skills
Contact center experience, CELTA/TEFL/TESOL certification, phonetics knowledge, Arabic language proficiency
Technologies
Microsoft Office (Excel, PowerPoint)
Responsibilities
Run baseline and re-assessments for agents, deliver accent and language training, coach on live calls, create and maintain training materials, coordinate with Operations and WFM
Seniority
Senior, hands-on IC