Team Leader with Swedish - Scandinavian Airlines
On-site · Poland
Core
Supervise a group of call center associates to ensure performance metrics and customer service KPIs are achieved.
Role type
Team Leader / Supervisor
Builds
Customer service operations for Scandinavian Airlines
Domain
Aviation / Customer Support
Deliverable
dashboards & analysis
Required skills
Coaching, performance management, conflict resolution, customer service expertise, team leadership, process adherence
Preferred skills
SAS product knowledge, prior Team Leader experience, Associate's degree
Technologies
SAS
Responsibilities
Supervise daily operations and monitor attendance, coach direct reports on performance, handle escalated customer calls, conduct team meetings, implement corrective actions for performance issues.
Seniority
Individual Contributor, Management