Team Leader with German and English
Core
Supervise a group of call center associates to ensure performance metrics and operational excellence are achieved.
Role type
Team Leader (Operations)
Builds
Customer service operations and team performance
Domain
Contact center operations
Required skills
Coaching, performance management, KPI tracking, conflict resolution, team motivation, compliance enforcement, stakeholder partnership
Preferred skills
Developing future leaders, fostering team culture, problem-solving, adaptability
Technologies
None stated
Responsibilities
Lead day-to-day performance, engagement, and attendance management; Coach and develop team members through feedback and reviews; Drive achievement of KPIs and operational targets; Support escalations and guide complex customer situations; Conduct team meetings and foster positive environment; Ensure compliance with policies and client expectations.
Seniority
Individual Contributor, Team Leader