Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01
Core
Handle incoming customer contacts via telephone, email, and chat to resolve demands for electric vehicle brands.
Role type
Customer Service Representative
Builds
Customer support operations for electric car brands
Domain
Automotive / Electric Vehicles
Deliverable
client delivery
Required skills
Danish (bilingual), English (fluent), 1 year customer service experience, IT platform knowledge (Windows/MS Office), automotive industry experience, electric vehicle experience
Preferred skills
None stated
Technologies
Windows, MS Office, internet configuration
Responsibilities
Take incoming customer contacts and solve users' demands, Log call details onto call management systems and provide response and resolution within SLA, Maintain service and product knowledge, Ensure contractual SLA is maintained, Provide cover for other Agents, Understand and comply with administrative duties, Work on additional tasks required by Supervisor or Mentor
Seniority
Entry-level
