Customer Experience Specialist (Flemish-speaking) - On-site - Automotive Industry JL01
Core
Lead structured follow-up and support calls with prospective customers for a premium automotive brand, reinforcing brand value and collecting insights to support retailer sales teams.
Role type
Customer Experience Specialist (Sales Support)
Builds
Customer engagement and sales support for luxury automotive brands
Domain
Automotive / Luxury Goods
Deliverable
client delivery
Required skills
Bilingual communication (Flemish and English), customer service, sales experience, structured reporting, handling pricing discussions, relationship management
Preferred skills
Background in business, communications, or automotive studies, experience in luxury sectors, executive-level communication
Technologies
CRM systems, call scripts, reporting tools
Responsibilities
Conduct follow-up calls with prospective customers, represent the brand professionally, identify customer concerns regarding pricing and product preferences, summarize interactions in structured reports, manage continuity of relationships with prospects, ensure alignment with brand quality standards