Senior Consultant – Expérience Client (H/F)
Core
Senior consultant driving client experience strategy, operational optimization, and new communication channel implementation for enterprise clients.
Role type
Senior Management Consultant (Client Experience)
Builds
Client experience strategies, optimized service processes, and omnichannel communication solutions
Domain
Business Consulting / Customer Experience / Operations
Required skills
Strategic planning, process optimization, data analysis, stakeholder management, commercial development, cross-functional collaboration
Preferred skills
Retail, travel, or technology client experience, externalization strategy knowledge
Technologies
Chatbots, video conferencing tools, omnichannel platforms
Responsibilities
Analyze customer journeys to identify friction points and propose improvements; Define client relationship strategies and service organization; Optimize service quality, reduce costs, and streamline processes; Implement new communication channels (chat, video, chatbots) and integrate them for a cohesive experience; Collect and analyze client feedback data to drive performance improvements; Contribute to commercial proposals and business development activities
Seniority
Senior, hands-on IC