Technical Representative, IT Operations (TCF)
Core
Provides advanced system-level support for multi-user operating systems, hardware, and software tools, including installation, configuration, maintenance, and troubleshooting.
Role type
Intermediate IT Operations Technical Representative
Builds
Maintains and supports internal IT infrastructure and client-facing telephony systems
Domain
IT Operations / System Administration
Deliverable
infrastructure
Required skills
hardware troubleshooting, software troubleshooting, system installation, configuration, maintenance, backup procedures, antivirus management, patch management, inventory management
Preferred skills
coordination with engineering workgroups, site safety checks
Technologies
multi-user operating systems, telephone sets, voice mailboxes, peripheral equipment, onsite servers, Microsoft patches
Responsibilities
Coordinate with portfolio and engineering workgroups; Provide telephony support for installation and troubleshooting; Perform hardware and software upgrades; Handle break/fix engagements for technology issues; Maintain computer hardware and software inventory; Perform site maintenance and safety checks; Ensure antivirus definitions and Microsoft patches are updated; Perform backups for onsite servers; Complete mandatory training; Participate in regular 1:1 meetings with manager
Seniority
Intermediate, moderate supervision