Team Leader for Thailand Market
Core
Supervise call center associates to ensure performance metrics and customer service KPIs are achieved through coaching, monitoring, and corrective action.
Role type
Team Leader (Operations)
Builds
Customer service operations and team performance
Domain
Call center operations
Required skills
Coaching, performance management, team supervision, KPI tracking, conflict resolution, policy implementation, meeting facilitation, process adherence
Preferred skills
Associate's degree, 2-4 years experience, multi-tasking, prioritization, mentoring, flexible scheduling
Responsibilities
Supervise daily operations of call center associates, coach direct reports on performance, handle escalated customer calls, conduct team meetings, manage employment status and performance appraisals, implement corrective actions for performance issues
Seniority
Manager, supervises non-exempt employees
