Program Manager, Client Success Management
Core
Manage client satisfaction and project success by overseeing project phases, coordinating vendors, and providing ongoing client consultation.
Role type
Program Manager (Client Success)
Builds
Operational processes and client engagement programs
Domain
Client Success / Project Management
Deliverable
client delivery
Required skills
project management, vendor coordination, quality control, process improvement, client communication
Responsibilities
Manage projects through all phases, coordinate with and manage the output of vendors/external partners, perform quality control functions on survey/research data, proactively provide updates and communicate with clients on program status, provide ongoing consultation to clients
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