Field Services Expert
Core
Managing field service operations, vendor coordination, and customer roll-out/migration projects for retail IoT solutions.
Role type
Senior Field Services Project Manager
Builds
Retail IoT platform deployments and customer solution implementations
Domain
Retail technology / IoT / Field Services
Deliverable
product features
Required skills
Project management, vendor management, operational monitoring, risk management, stakeholder coordination, cost tracking, solution adoption
Preferred skills
Experience with third-party installation partners, governance committee participation, cross-functional collaboration
Technologies
IoT platforms, retail commerce systems
Responsibilities
Create and monitor implementation plans for roll-out projects, coordinate services rendered to customers, manage vendors and field service installations, track project costs and quality, identify add-on sales opportunities, provide KPIs and measure service quality
Seniority
Senior, hands-on IC
