Fashion Support Consultant (English - speaking) - On-site IN02
Core
Handle incoming customer inquiries via phone, email, chat, and voicemail for fashion brands, resolving demands and logging details within SLA.
Role type
Customer Support Consultant
Builds
Customer support operations for fashion brands
Domain
Fashion retail / Customer service
Deliverable
client delivery
Required skills
English proficiency, customer care, call management, IT platform knowledge, Windows/MS Office
Preferred skills
adaptability, ownership of call resolution
Technologies
Windows, MS Office, internet configuration, call management systems
Responsibilities
Take incoming customer calls and solve users' demands, Log call details onto call management systems and provide response and resolution within SLA, Maintain service and product knowledge associated with applications specific to individual customers, Escalate potential service issues initially with Mentor, Understand and comply with administrative duties
Seniority
Entry-level IC
