Sr. Consultant, Global Analytic Insights
Core
Sr. Consultant driving analytic projects to improve business outcomes, call center metrics, and operational efficiency through data analysis, process improvement, and AI-augmented workflows.
Role type
Senior Consultant (Analytics & Process Improvement)
Builds
Data-driven recommendations, process optimization solutions, and actionable insights for client business units.
Domain
Business Services / Contact Center Analytics / Process Optimization
Deliverable
dashboards & analysis
Required skills
Descriptive statistics, predictive analytics, process mapping, AI prompt engineering, AI output validation, stakeholder management, project scoping, sentiment analysis, SQL generation
Preferred skills
Agentic AI workflow design, statistical analysis for trend validity, multi-step instruction crafting
Technologies
AI models (Claude, Copilot), SQL, data reporting tools
Responsibilities
Partner with business units to understand strategies and customer needs; map and review end-to-end business processes; scope and manage analytical projects; conduct data analysis and present quantifiable recommendations; listen to calls and perform sentiment analysis; design AI-assisted workflows for data extraction and summarization.
Seniority
Senior, hands-on IC