Seller Support Advisor - French/English - Onsite - BM01
Core
Respond to seller queries via email, identify needs, educate sellers on features, and mediate between internal stakeholders and sellers.
Role type
Seller Support Advisor
Builds
Seller self-help resources and internal knowledge bases
Domain
Technology services / E-commerce platform support
Deliverable
client delivery
Required skills
Bilingual communication (French/English), issue resolution, stakeholder mediation, product testing, data analysis, FAQ improvement, KPI tracking, tool adaptability, attention to detail, time management, process improvement
Preferred skills
Project management, service orientation, analytics orientation
Responsibilities
Respond to seller queries via email, identify seller needs and educate them on features, mediate between internal stakeholders and sellers, analyze and report product malfunctions, update internal databases with technical issues, inform sellers about new features, assist content managers in improving FAQs
Seniority
Individual Contributor
