Fashion Support Consultant - (Dutch speaking) - Onsite - GS02
Core
Handle incoming customer and boutique support calls via telephone, email, and chat to resolve demands and maintain service levels.
Role type
Customer Support Agent (Fashion)
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Dutch (native), English (fluent), IT platform knowledge, call management systems, SLA adherence, escalation procedures
Preferred skills
Stress resistance, logical problem solving, team collaboration
Technologies
Windows, MS Office, Call management systems
Responsibilities
Answer customer and boutique calls, log call details, escalate issues, maintain SLA, provide team coverage, complete administrative forms
Seniority
Individual Contributor, Entry to Mid-level
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