CRM Architect
Core
Lead the end-to-end design, implementation, and optimization of Microsoft Dynamics 365 CE solutions for enterprise clients.
Role type
Senior D365 CRM Architect
Builds
Scalable, secure, and performance-optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules.
Domain
Enterprise CRM and Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft Dynamics 365 CE, Power Platform (Power Apps, Power Automate, Dataverse), data modeling, Azure Logic Apps, D365 SDK, JavaScript, C#, custom plugin development, CI/CD with Azure DevOps
Preferred skills
Power Platform Solution Architect Expert certification, ERP integration experience, Dynamics 365 Customer Insights, Omnichannel, Voice of the Customer, finance/healthcare/public sector industry background
Technologies
Microsoft Dynamics 365 CE, Power Platform, Azure, Azure DevOps, JavaScript, C#, Power Automate
Responsibilities
Lead D365 CRM implementations, upgrades, and integrations; Design scalable and secure D365 CE solutions; Translate business requirements into architectural designs; Oversee solution configuration, customizations, and data migrations; Provide technical leadership to delivery teams; Drive governance around D365 customizations; Lead performance tuning and code reviews; Recommend new capabilities based on roadmap.
Seniority
Senior, hands-on IC with strategic oversight