Senior CRM Solution Architect
Core
Provide architectural leadership for the agency's enterprise CRM platform supporting mission-critical licensing, investigations, enforcement, and regulatory operations.
Role type
Senior CRM Solution Architect
Builds
Enterprise CRM ecosystem on Microsoft Dynamics 365 and Power Platform
Domain
Public sector / Consumer protection / Microsoft Power Platform
Deliverable
production ML models | product features | infrastructure
Required skills
Solution architecture, integration patterns, data modeling, security frameworks, ALM practices, DevOps pipeline design, design reviews, cloud readiness, platform optimization
Preferred skills
Hands-on development of high-complexity components (plugins, integration services, prototypes), reference/master data governance
Technologies
Microsoft Dynamics 365, Dataverse, model-driven apps, Canvas Apps, Power Automate, Power Platform
Responsibilities
Define and govern integration patterns, establish end-to-end solution architecture, provide architectural guidance on CRM configurations, perform selective hands-on development, lead data modeling and governance, define architecture standards and DevOps pipelines, conduct design reviews, support modernization initiatives, collaborate with infrastructure and cybersecurity teams, produce architectural documentation
Seniority
Senior, hands-on IC with strategic guidance