Fashion Support Consultant (English-speaking) - On-site KL01
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance.
Role type
Customer Support Consultant
Builds
Customer support operations for fashion industry clients
Domain
Fashion industry / Customer Service
Deliverable
client delivery
Required skills
English proficiency, customer care skills, call management, SLA adherence, problem resolution
Preferred skills
IT platform knowledge, Windows/MS Office, internet configuration
Responsibilities
Handle incoming customer contacts, log call details, maintain service knowledge, ensure contractual SLA
Seniority
Entry-level / Individual Contributor
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