Infrastructure Engineer Staff - Netcool (NOI) SME
Core
Design, administer, and automate enterprise monitoring and event management platforms to ensure operational visibility and incident response for business-critical systems.
Role type
Staff Infrastructure Engineer (Monitoring & Event Management SME)
Builds
Enterprise event correlation solutions, automated incident workflows, and modernized observability platforms.
Domain
IT Operations, Enterprise Monitoring, Event Management, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IBM Netcool Operations Insight (NOI), Linux administration, Python scripting, REST/SOAP API integration, ServiceNow Event Management, database administration (Oracle/SQL Server/PostgreSQL), Kubernetes, Docker, Ansible, event correlation, root cause analysis, alert automation, production support, capacity planning, technical documentation
Preferred skills
Utility industry monitoring, SOX compliance, ITIL framework, ServiceNow ITOM, CMDB integrations, AIOps platforms, predictive alerting, network monitoring systems
Technologies
IBM Netcool OMNIbus, Dynatrace, Splunk, SolarWinds, OpenNMS, Kafka, SNMP, Syslog, VMware, Oracle, SQL Server, PostgreSQL, MySQL, MongoDB, AWS, Azure
Responsibilities
Design and maintain enterprise event management and correlation solutions; Administer and support IBM Netcool Operations Insight (NOI) production environments; Develop alarm correlation, suppression, and root cause analytics; Design monitoring solutions across servers, databases, cloud platforms, and applications; Implement automated incident creation and ticket lifecycle management in ServiceNow; Develop event-driven automation and remediation workflows; Provide Level 3 support and serve as technical escalation point for monitoring incidents.
Seniority
Staff, hands-on IC with strategic initiative leadership