Sr Analyst, Global Analytic Insights
Core
Sr Analyst driving strategic consulting, design, and contact center analytics to improve client outcomes and customer experience through data insights and AI integration.
Role type
Senior IC analyst (strategic consulting & analytics)
Builds
Strategic consulting deliverables, data-backed solutions, and contact center analytics reports for global clients.
Domain
Business services / Contact center analytics / Strategic consulting
Deliverable
dashboards & analysis
Required skills
Descriptive statistics, predictive analytics, Python, SQL, Databricks, Microsoft Office, process improvement methodologies, prompt engineering, AI output validation, project scoping, stakeholder collaboration, executive presentation
Preferred skills
Machine learning concepts, creative problem solving, Six Sigma
Technologies
Python, SQL, Databricks, Microsoft Office, AI tools (Claude, Copilot)
Responsibilities
Partner with internal teams and clients to understand business strategies and competitive landscapes; Analyze business challenges to identify high-impact opportunities using data insights; Map and evaluate end-to-end business processes to identify risks and propose mitigation strategies; Drive continuous improvement by implementing data-backed solutions; Scope, manage, and document analytical projects including timelines and deliverables; Collaborate with stakeholders to define problems and deliver actionable recommendations; Implement solutions and track outcomes to ensure value realization; Support operational excellence by analyzing customer interactions and identifying improvement opportunities; Apply prompt engineering and integrate AI into analytical workflows to accelerate insight development; Critically evaluate AI-generated outputs for accuracy and bias before business use.
Seniority
Senior, hands-on IC
