Fashion Support Consultant (Czech and Slovak - speaking) - Barcelona (on-site) IN02
Core
Handle inbound and outbound customer calls, emails, and chats to resolve routine product and service issues for fashion clients.
Role type
Customer Support Specialist (Czech/Slovak)
Builds
Customer service resolutions for fashion brands
Domain
Fashion retail customer support
Deliverable
client delivery
Required skills
Czech language proficiency, Slovak language proficiency, advanced English, active listening, problem resolution, call logging, process compliance
Preferred skills
IT platform knowledge, Windows/MS Office, internet configuration
Responsibilities
Answer customer inquiries via phone, email, or chat; log call details in management systems; escalate issues to mentors when necessary; maintain product and application knowledge
Seniority
Entry-level, individual contributor
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