Senior Product Manager, AI Automation
Core
Spearhead the evolution of self-service experiences by developing agentic AI solutions that leverage real-time customer context to deliver personalized resolutions at global scale.
Role type
Senior Product Manager (AI Automation)
Builds
Intelligent agents and self-service customer support products
Domain
Customer Support / AI Automation
Deliverable
product features
Required skills
Product strategy definition, roadmap execution, translating customer needs to requirements, data-informed decision making, cross-functional leadership, zero-to-one product building, scaling mature products, platform and systems thinking
Preferred skills
MBA, expertise in customer support domain, background in AI/ML-powered products
Technologies
agentic AI, real-time customer context systems
Responsibilities
Define product strategy, roadmap and execution; bring insights and industry trends to improve product experience; partner with engineering and design to deliver high-quality products; champion cross-functional alignment; act as a strong voice for the customer in product decisions
Seniority
Senior, hands-on IC
