Ecom Customer Manager - O2O
Core
Define and execute O2O medium-to-long-term strategy, manage channel operations for Sam's Club Global Shopping, and drive offline-to-online transformation for store inventory.
Role type
Senior O2O Customer Manager (E-commerce)
Builds
O2O business systems, channel operations for Sam's Club Global Shopping, and online store transformation initiatives.
Domain
Retail / E-commerce / O2O / Instant Retail
Deliverable
product features
Required skills
O2O business strategy, channel operations, budget management, P&L analysis, offline-to-online transformation, cross-functional collaboration, English written communication
Preferred skills
Pet industry instant retail experience, zero-to-one O2O business incubation, front warehouse cost optimization, regional chain store online transformation, multi-platform O2O operations
Technologies
Sam's Club procurement model, Meituan/Taobao Flash Sales platforms, front warehouse logistics systems
Responsibilities
Formulate O2O strategy and KPIs, manage Sam's Club Global Shopping operations (negotiation, pricing, promotion), optimize front warehouse fulfillment and supply chain, drive store online transformation and inventory conversion.
Seniority
Senior, hands-on IC