Product Expert
Core
Provides support to internal and external sales teams by handling administrative tasks, preparing quotes and contracts, and assisting customers with product troubleshooting and training.
Role type
Product Expert (Sales Support)
Builds
Sales quotes, contracts, RFP/RFI responses, sales presentations, and customer support documentation.
Domain
Sales operations and customer support
Deliverable
client delivery
Required skills
Product knowledge, contract preparation, sales presentation delivery, customer troubleshooting, data system navigation, issue summarization
Preferred skills
Independent judgement, industry trend awareness
Technologies
Sales demonstration tools, quote documentation systems, data systems
Responsibilities
Prepare quotes, contracts, and RFP/RFI responses; Maintain quote documentation with accurate pricing and configurations; Maintain sales demonstration tools and applications; Develop and deliver sales presentations and/or trainings; Assist customers to diagnose and research product/service usage; Troubleshoot problems and assist customers with product/service issues; Identify and summarize moderately complex issues for management review
Seniority
Individual Contributor