Product Expert
Core
Provides support to internal and external sales teams by relieving them of administrative work, preparing quotes/contracts, and assisting customers with product troubleshooting and training.
Role type
Sales Support Specialist
Builds
Sales quotes, contracts, RFP/RFI responses, sales demonstration tools, and customer training materials
Domain
Sales Operations / Customer Support
Deliverable
product features
Required skills
Product knowledge, contract preparation, sales presentation delivery, customer troubleshooting, data management, independent judgement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Prepare quotes, contracts, and RFP/RFI responses; Maintain quote documentation with accurate pricing and configurations; Maintain sales demonstration tools and applications; Develop and deliver sales presentations and/or trainings; Assist customers in person, by phone, email, or live chat to diagnose and research product/service issues; Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations; Identify and summarize moderately complex issues for management review
Seniority
Individual Contributor