Loan Advisor
Core
Collect past due payments, negotiate payment plans, and maintain positive relationships with customers to help them maintain loan quality and meet production goals.
Role type
Senior IC loan collection specialist
Builds
Long-term solutions for customers to maintain loan quality and meet repayment obligations
Domain
Financial services / Auto lending
Deliverable
client delivery
Required skills
Debt collection, payment plan negotiation, customer relationship management, account analysis, skip tracing, system navigation
Preferred skills
Contact center experience, financial services industry experience
Responsibilities
Contact customers regarding past-due balances, educate and negotiate with customers, process payments and notate accounts, assist customers with debt repayment plans, monitor loan repayment agreements, analyze customer accounts, utilize computer systems for skip tracing
Seniority
Mid-level, hands-on IC