Collateral Recovery Performance Specialist
Core
Liaison between DriveTime's in-house financing and external repossession vendors, managing performance, compliance, and fee approvals for auto loan recovery operations.
Role type
Vendor management specialist (collateral recovery)
Builds
Efficient auto loan recovery process for DriveTime customers
Domain
Automotive finance / Debt collection
Deliverable
client delivery
Required skills
Vendor management, fee negotiation, account auditing, FDCPA compliance knowledge, state repossession law knowledge, conflict resolution, reporting preparation, policy creation
Preferred skills
Loss mitigation experience, Microsoft Office proficiency
Technologies
Microsoft Office (Excel, Outlook, Word)
Responsibilities
Provide performance feedback and compliance guidance to recovery vendors; Review, approve, negotiate, or decline repossession fees; Conduct account-level audits and facilitate monthly performance reviews; Prepare monthly business reviews for stakeholders; Facilitate onboarding of new vendors and create policies; Resolve performance, invoicing, and complaint escalations.
Seniority
Mid-level, hands-on IC