Patient Advocate
Core
Frontline risk management through intake, investigation, and resolution or escalation of patient, family, and visitor complaints and grievances.
Role type
Patient Advocate (Risk Management)
Builds
Resolution of patient grievances and service recovery efforts
Domain
Healthcare
Deliverable
client delivery
Required skills
complaint investigation, de-escalation, regulatory compliance, documentation, patient liaison, service recovery, stakeholder communication, Microsoft Office proficiency
Preferred skills
Notary Public designation, experience in healthcare risk management
Responsibilities
Receive and process calls, letters, and visits regarding complaints; investigate complaints by working with managers and obtaining medical records; determine appropriate disposition for complaints; provide education and support to patients and staff through rounding; report to the Grievance Committee; escort patients to appropriate locations.
Seniority
Entry-level to Mid-level