Client Service Manager
Core
Manage overall client service and delivery, ensuring responsiveness to enquiries, adherence to Service Level Descriptions, and timely delivery of operational products.
Role type
Senior IC Client Service Manager
Builds
Operational client deliverables and service processes
Domain
Wealth management and asset servicing
Required skills
Client relationship management, operational efficiency analysis, project management, service level adherence, internal stakeholder coordination, risk mitigation
Preferred skills
Process automation, revenue generation identification, cost reduction strategies
Responsibilities
Main operational contact for client enquiries, proactive monitoring of client deliverables, lead or participate in client service reviews, administer client accounts, project management of restructure and transition activity, identify and address service issues with timely escalation
Seniority
Senior, hands-on IC