Principal Architect, Service Now
Core
Define and evolve the ServiceNow platform architecture, set technical standards, and lead platform governance to ensure reliability, security, and scalability for enterprise applications.
Role type
Principal ServiceNow Platform Architect
Builds
Enterprise ServiceNow instances, integrations, and automation solutions for wealth management and banking services
Domain
Financial Services / Enterprise Service Management (ITSM, ITOM, ITAM)
Required skills
ServiceNow architecture and configuration, REST/SOAP API design, enterprise integration patterns, architecture governance and standards, ITIL/ITSM knowledge, security and risk management, solution design for complex business requirements, technical leadership and stakeholder communication
Preferred skills
Financial services domain experience, ServiceNow modernization/transformation experience, CSA/CIS/CAD/CTA certifications, experience with ITOM, ITAM, IRM, SecOps, HRSD, and DevOps modules
Technologies
ServiceNow, REST APIs, SOAP, MID Servers
Responsibilities
Define and evolve ServiceNow platform architecture aligned with enterprise strategy; translate complex requirements into scalable solutions; evaluate new ServiceNow releases and recommend adoption; enforce architecture principles and engineering guardrails; design enterprise integrations and data flows; partner with security and compliance teams to embed regulatory requirements; guide technical teams on architecture decisions and trade-offs
Seniority
Principal, strategy & mentorship