CONTACT CENTER SCHEDULER I
Based in United States
Core
Manages incoming patient referrals and schedules appointments, tests, and procedures for clinical departments in a multi-specialty medical practice.
Role type
Contact Center Scheduler
Builds
Appointment schedules and referral workflows for clinical care teams
Domain
Healthcare / Patient Access
Required skills
Multi-tasking, scheduling protocols, electronic health record management, insurance verification, referral queue management, call metrics monitoring, triage coordination, empathetic communication
Preferred skills
Call center experience, keyboarding, computer skills