Communication Specialist I - Ambulance Dispatch (EMT required)
Core
Dispatches ground ambulances and screens emergency calls to facilitate safe patient transport within the region.
Role type
Ambulance dispatch coordinator
Builds
Patient transport logistics for Carilion Clinic
Domain
Healthcare / Emergency Medical Services
Deliverable
client delivery
Required skills
EMT-Basic/Advanced/Intermediate/Paramedic certification, call center or 911 dispatch experience, multi-tasking, keyboarding proficiency, electronic medical records review
Preferred skills
Prior EMS experience, knowledge of basic/advanced/critical life support scopes
Technologies
Dispatch software, Windows-based systems
Responsibilities
Receive and screen calls to prioritize and dispatch units within two minutes; determine level of care and transport mode; schedule and monitor ambulance response times; review electronic medical records for resource matching; cancel and reschedule appointments; assist team members with dispatch operations.