Communication Specialist I - Ambulance Dispatch (EMT required)
Core
Dispatch ground ambulances and coordinate patient transport for Carilion Clinic's Patient Transport department, serving as the primary contact for patients, physicians, and EMS agencies.
Role type
Ambulance dispatch coordinator (EMT)
Builds
Ground ambulance dispatch operations for patient transfers
Domain
Healthcare / Emergency Medical Services
Deliverable
client delivery
Required skills
EMT-Basic/Advanced/Intermediate/Paramedic certification, call screening, emergency call prioritization, dispatch software operation, electronic medical record review, multi-tasking, keyboarding proficiency
Preferred skills
Prior call center or 911 dispatch experience, prior EMS provider experience
Responsibilities
Receive and screen calls to minimize delays; identify and prioritize emergency calls; dispatch ground ambulances within two minutes; determine level of care and transport mode; schedule and cancel trips; monitor ambulance response times; review electronic medical records for resource matching; provide arrival time updates.
Seniority
Individual Contributor, entry-level to mid-level
