Sr. Engineer Front Line Application Support
Core
Lead a remote team of engineers providing 24/7 technical support for manufacturing execution systems (Emerson Syncade and DeltaV) to ensure smooth operations at BMS manufacturing sites.
Role type
Senior Team Lead, Application Support
Builds
High-quality technical support services and process improvements for Manufacturing Execution Systems
Domain
Pharma manufacturing / Industrial automation
Required skills
Technical support leadership, stakeholder management, process improvement, team mentoring, problem-solving, manufacturing platform knowledge
Preferred skills
Experience with Emerson Syncade and DeltaV, pharma manufacturing experience, global remote team management, Oracle or similar manufacturing platforms
Technologies
Emerson Syncade, DeltaV, Oracle
Responsibilities
Lead remote team of 8+ engineers, triage and resolve technical issues, develop support strategies and automation, manage stakeholder relationships, lead Tier 1/2 meetings, report on team performance, maintain policies and procedures
Seniority
Senior, hands-on IC with leadership responsibilities
