Sales Systems Operations Lead
Core
Lead IT operations, release management, and platform administration for the Veeva CRM stack in a regulated life sciences environment.
Role type
Senior IT Operations Lead (CRM Platform)
Builds
CRM application stack (Veeva CRM, Align, Network, Vault PromoMats), integrated systems, and launch-ready environments.
Domain
Life Sciences / Regulated IT / CRM Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Veeva CRM administration, ServiceNow (CMDB, ITSM), Release Management, License Management, Stakeholder Engagement, ITIL practices, SQL/Reporting, Vendor Contract Management
Preferred skills
GxP/CSV knowledge, CI/CD processes, Automation scripting, Cross-regional governance experience
Technologies
Veeva CRM, ServiceNow, Jira, SQL, Power BI/Tableau
Responsibilities
Own platform administration, uptime, and security for the CRM application stack; Lead technical readiness and execution for product launches; Manage end-to-end release governance and deployment; Administer software license lifecycle and vendor contracts; Act as primary technical liaison between business stakeholders and IT delivery.
Seniority
Senior, hands-on IC with leadership responsibilities