Patient Financial Counselor I
Core
Support patients with outpatient, inpatient, and ambulatory surgery visits by explaining insurance policies, analyzing financial situations, and determining eligibility for financial assistance programs.
Role type
Individual Contributor - Financial Counselor
Builds
Financial clearance and counseling, accurate cost estimates, payment plans, and collections for the Revenue Cycle.
Domain
Healthcare / Hospital Revenue Cycle
Deliverable
client delivery
Required skills
Customer service, interpersonal communication, verbal and written communication, PC knowledge, problem-solving, prioritization, multitasking
Preferred skills
Medical terminology, coding, third-party reimbursement experience, Windows, Excel, Intranet/internet navigation, ability to work in multiple systems
Responsibilities
Explain multifaceted commercial and government insurance policies and benefits, analyze complex financial situations, determine program eligibility for governmental and non-governmental options, work with patients to complete application processes for financial assistance programs, create accurate estimates, collect deposits, set up payment plans, collaborate with clinical teams and senior hospital administration.
Seniority
Entry-level (Career Level 1)