Sr. Lead, SW Support
Core
Senior lead providing production support for critical Accounting and Fund Administration applications across AMRS, APAC, and EMEA regions, ensuring system stability and service continuity.
Role type
Senior Lead, Software Support (Production Assurance)
Builds
Production support for Accounting and Fund Administration applications
Domain
Financial services, Asset Management, Fund Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Application production support, SQL, Oracle, ETL platforms, IT Service Management, ServiceNow, Linux/Windows server environments, scripting, Control M, DevOps practices, containerized microservice architectures, Docker, Kubernetes, Kafka, RabbitMQ, Solace
Preferred skills
Financial services domain knowledge, middle office operations, asset servicing, fund services, transfer agency
Technologies
Microsoft 365, Power Platform, DataStage, Control M, Docker, Kubernetes, Kafka, RabbitMQ, Solace
Responsibilities
Provide senior level production support for critical applications ensuring stability and SLA adherence; Investigate, analyze, and resolve complex production incidents; Act as subject matter expert providing technical guidance and leadership; Evaluate processes and tools to improve operational resilience; Contribute to strategic planning for production support capabilities; Advise on developing and enhancing scripts and application components; Oversee cross-functional activities like defect remediation and scheduling changes; Manage priorities and team activity; Engage with senior stakeholders for updates and recommendations; Follow ITIL aligned incident, problem, and change management processes.
Seniority
Senior, hands-on IC with leadership responsibilities