AV Operations Lead
Core
Lead day-to-day operations, support, and readiness of audiovisual, conferencing, and event technology services across conference rooms, event spaces, and production environments.
Role type
Senior AV Operations Lead (hands-on IC)
Builds
Operational reliability of meeting spaces and event technology infrastructure
Domain
Corporate services / Audiovisual & Event Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure (AV systems, conferencing platforms, event production environments)
Required skills
AV systems troubleshooting, Microsoft Teams Rooms support, event technology coordination, incident management, stakeholder consultation, technical rehearsal planning, vendor coordination
Preferred skills
Live event production, control room operations, video routing, streaming platforms (ON24, Webex Events)
Technologies
Microsoft Teams Rooms, Microsoft Teams, ON24, Webex Events, production switchers, video routing systems
Responsibilities
Coordinate technical readiness for in-person, virtual, and hybrid events; lead daily operations for conference room and event technology services; serve as primary escalation point for complex AV issues; develop and review technical event plans and run-of-show documents; monitor and manage AV-related incidents and service requests; partner with event planners and business stakeholders to define technology requirements
Seniority
Senior, hands-on IC
