Incident Commander
Core
Lead enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation within a 24/7 follow-the-sun model.
Role type
Senior IC Incident Commander (Enterprise Incident Management)
Builds
Organizational resilience and rapid recovery from operational and technology disruptions
Domain
Financial Services / Operational Risk & Business Continuity
Deliverable
client delivery | infrastructure
Required skills
Incident management, cross-functional team coordination, stakeholder communication, situational awareness, process governance, post-incident review facilitation
Preferred skills
ServiceNow, reporting frameworks, testing exercises, scenario planning
Responsibilities
Support real-time monitoring and assessment of potential incidents, coordinate triage and escalation, facilitate activation of incident response teams, manage incident SWAT calls and communication channels, ensure incidents are logged and tracked through the full lifecycle, facilitate Post-Incident Reviews (PIRs) and track remediation activities, contribute to development of incident management methodologies and playbooks
Seniority
Senior, hands-on IC
