GUEST SERVICES LEAD
Core
Lead daily operations of Guest Services desks and lobby areas in an ambulatory healthcare setting, ensuring quality service for patients and visitors.
Role type
Guest Services Lead
Builds
Patient and visitor support services at hospital ambulatory sites
Domain
Healthcare / Ambulatory Care
Deliverable
client delivery
Required skills
Staff scheduling and coverage management, process improvement, new hire orientation and training, policy enforcement, volunteer mentorship, budget analysis, Kronos timekeeping
Preferred skills
Associate's degree in business, 3+ years of related experience
Technologies
Kronos
Responsibilities
Coordinate Guest Services scheduling for appropriate staffing levels, oversee day-to-day activities of guest services desks and lobby areas, assist with employee interviews and new hire orientation, enforce hospital and department policies, identify and implement process improvement methods, provide analysis to aid in budget information
Seniority
Mid-level, hands-on IC