Manager Operation Services - BioPlus Specialty Pharmacy
Core
Leading administrative and operations service functions to ensure efficient execution of business processes and high-quality service delivery within a specialty pharmacy business unit.
Role type
Manager, Operations Services
Builds
Operational performance and service delivery outcomes for a specialty pharmacy business unit
Domain
Healthcare / Specialty Pharmacy Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Administrative operations leadership, process improvement, stakeholder communication, data-driven decision making, team management, policy development, budget oversight
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage day-to-day operations and service functions to achieve service levels and performance standards; Oversee resolution of service issues and drive process improvements; Develop and implement policies and procedures; Partner with internal teams to support service enhancements; Hire, train, coach, and evaluate direct reports; Maintain knowledge of business processes and systems
Seniority
Manager, hands-on leadership