Bilingual Virtual Patient Navigator – Remote
Core
Bilingual Virtual Patient Navigator providing education, resources, and one-on-one support to patients living with acromegaly to help them understand and manage their disease state.
Role type
Senior IC patient navigator (nursing)
Builds
Patient support program services for acromegaly patients
Domain
Healthcare / Life Sciences
Deliverable
client delivery
Required skills
Active nursing license, Bilingual English/Spanish, 2+ years direct patient care experience, physical assessment, patient education, peripheral access proficiency, CRM system proficiency, Microsoft Office (Teams, Excel, Word, Outlook)
Preferred skills
Nurse educator experience, Salesforce experience, clinical data knowledge, pharmacology knowledge
Responsibilities
Answer calls, texts, and emails professionally; Review prescriptions, case notes, and appointment results; Conduct adverse event reviews and reporting; Initiate case creation in CRM; Schedule and confirm appointments with patients and clinicians; Verify clinician credentials for appointment locations; Document case details in CRM; Place outbound calls and texts; Assist patients in finding local disease resources; Educate patients on disease state and medication; Coordinate connections between patients and approved resources; Foster dialogue between patients and healthcare providers; Provide program coverage; Escalate issues to leadership.
Seniority
Mid-level, hands-on IC