Especialista de CRM Veeva
Core
Administer and provide functional support for the Veeva CRM platform, ensuring system operation, data integrity, user support, and business reporting.
Role type
CRM Functional Specialist (Veeva)
Builds
CRM platform operations, user access management, and business intelligence reports
Domain
Life Sciences / Healthcare / Pharmaceutical
Deliverable
dashboards & analysis
Required skills
Veeva CRM administration, functional support, data management, SQL, Power BI, Excel, sales force management processes
Preferred skills
Salesforce CRM, QlikView
Technologies
Veeva CRM, SQL, Power BI, QlikView, Excel
Responsibilities
Administer Veeva CRM per lab and user area needs; Maintain system catalogs, masters, alignments, territories, and parameters; Handle user incidents, inquiries, and functional requirements; Manage user, role, and access profile changes; Monitor data quality, consistency, and integrity; Conduct periodic audits and controls; Generate usage, adoption, and performance reports; Analyze commercial operation trends and metrics; Identify process improvement opportunities; Document processes and configurations.
Seniority
Mid-level, hands-on IC