Lobby Manager
Core
Manages a lobby banking team, servicing clients with a full range of banking products and services while overseeing daily account servicing activities and operational compliance.
Role type
Senior IC banking operations manager
Builds
Client account servicing activities, daily operational reports, and team performance outcomes
Domain
Banking / Wealth Management
Deliverable
client delivery
Required skills
Banking operations expertise, team management, performance management, compliance enforcement, risk mitigation, project direction, audit monitoring, vendor liaison
Preferred skills
Knowledge of federal regulations and banking guidelines, analytical problem solving, critical thinking
Technologies
Online banking tools, Red Hawk, Diebold, JLL, Encore, Insight
Responsibilities
Manage lobby banking team and conduct performance management; Develop goals and monitor activities for timely completion; Execute daily client account servicing (transfers, account maintenance, document imaging); Enforce policies and compliance guidelines to mitigate risk; Monitor and complete daily/monthly/quarterly/annual audits and operational reports; Liaise with security and external vendors for office issues; Ensure BCP and Life Safety tasks are current
Seniority
Senior, hands-on IC