Solution Operations Associate Director
Core
Translates product strategy into scalable operational processes, policies, and service guidance to enable consistent execution across client service teams.
Role type
Associate Director, Solution Operations
Builds
Scalable operating models, service processes, and client-facing execution plans
Domain
Healthcare, life sciences, pharmaceutical, healthcare data
Required skills
Strategic translation, cross-functional influence, process design, risk mitigation, change management, stakeholder alignment, operational performance monitoring, training enablement
Preferred skills
Healthcare/life sciences data experience, IQVIA product knowledge, prior client service experience
Responsibilities
Translate product strategy into operating models; bridge product and client service teams; establish service standards and pricing guidance; gather feedback to drive continuous improvement; lead cross-functional initiatives; monitor operational performance and risks; lead change management efforts; develop team training and communications
Seniority
Senior, hands-on IC with leadership responsibilities