IT Service Support Analyst 2
Core
IT Service Support Analyst responsible for installation, configuration, and troubleshooting of desktop operating systems, application software, and hardware; providing helpdesk support and developing automated software deployment solutions.
Role type
mid-level IC IT service support analyst
Builds
user workstations, automated software distribution pipelines, security monitoring configurations
Domain
higher education IT operations
Required skills
desktop OS installation and configuration, hardware and software troubleshooting, automated patch management, work ticket organization, documentation creation, classroom support, security tool configuration (anti-virus, DLP, vulnerability scanning)
Preferred skills
basic networking knowledge (DHCP, TCP/IP, MAC/IP addressing)
Responsibilities
install and configure desktop operating systems and application software, diagnose and correct technology hardware and software problems, perform upgrades and rebuilds of user workstations, create and maintain documentation on software and hardware, assist with classroom support, organize and maintain work tickets, troubleshoot complex technical issues, support college information security initiatives, monitor and configure anti-virus and data loss protection systems
Seniority
Mid-level, hands-on IC